Last updated: June 2026 — Brendan Lockwood, Digital10media

How We Rate

Our Review Methodology at Digital10media

At Digital10media, every casino review you read on digital10media.com is the product of a rigorous, hands-on evaluation process. Our founder and lead reviewer, Brendan Lockwood, personally tests each online casino and pokie site before a single word is written. No shortcuts, no secondhand opinions, no operator influence. Just honest, structured analysis built for Australian players who want to trust where they put their real money in 2026.

This page explains exactly how we score casinos, what we look for, how much each factor matters, and why you can rely on our ratings to make informed decisions.

Step-by-Step: How Brendan Lockwood Reviews Each Casino

Step 1 — Initial Screening

Before any in-depth testing begins, Brendan verifies that a casino holds a legitimate licence from a recognised regulatory body. Sites that fail this first check are rejected immediately and never reviewed. There is no exception to this rule.

Step 2 — Account Registration

Brendan creates a real player account using his own details. This reveals how smooth the sign-up process is, whether identity verification is straightforward, and whether any red flags appear during onboarding.

Step 3 — Real Money Deposits and Withdrawals

A real money deposit is made using payment methods commonly available to Australian players, including credit cards, bank transfers, and popular e-wallets. Brendan then requests a withdrawal to measure processing times and confirm that the casino actually pays out without unnecessary friction.

Step 4 — Game Testing

Brendan plays a representative sample of pokies and table games, including titles from major software providers. This assesses game variety, load times, fairness indicators, and the overall playing experience on both desktop and mobile.

Step 5 — Bonus Claiming and Wagering Assessment

Welcome bonuses and ongoing promotions are claimed and evaluated against their terms and conditions. Brendan pays close attention to wagering requirements, game restrictions, maximum bet limits, and expiry periods.

Step 6 — Customer Support Testing

Support is contacted via live chat and email with specific questions. Response speed, accuracy, and helpfulness are all recorded as part of the final score.

Step 7 — Final Scoring and Write-Up

All findings are compiled, weighted according to the criteria below, and translated into a final rating. Only then is the review published on digital10media.com.

Our Rating Criteria and Weightings

Each casino is scored out of 10 across six key categories. These individual scores are then combined using the weightings below to produce a single overall rating out of 10.

Rating Category Weighting What We Assess
Licensing and Safety 25% Regulatory licences held, SSL encryption, responsible gambling tools, and player fund protection
Bonuses and Promotions 20% Welcome offer value, wagering requirements, ongoing promotions, and fairness of terms
Game Selection 20% Number and variety of pokies, software providers, RTP transparency, and live dealer options
Payment Methods 15% Deposit and withdrawal options for AU players, processing times, fees, and minimum/maximum limits
Customer Support 10% Availability, response times, quality of answers, and support channels offered
Mobile Experience 10% Mobile browser performance, dedicated app availability, game compatibility, and ease of navigation

Understanding Our 1 to 10 Rating Scale

How Digital10media Stays Unbiased

Independence is the foundation of everything we publish. Here is how Digital10media maintains editorial integrity in 2026:

Our Commitment to Australian Players

Brendan Lockwood built Digital10media with one goal: to give Australian pokie players a genuinely trustworthy source of casino information. Every review, every rating, and every recommendation on digital10media.com reflects real testing, real money, and real accountability. If you have questions about our methodology or want to report an issue with a casino we have reviewed, you are welcome to contact us directly through the site.